Shipping policy

Order Processing: At Use Vienna, we are dedicated to delivering high-quality products crafted with care. Orders are generally processed and shipped within 2-7 business days. Due to the personalized nature of certain items, our compact team, and occasional high demand, processing times may experience slight delays. We appreciate your patience and understanding as we carefully prepare your order.

Shipping Timeframes: For deliveries within the United States and Canada, the estimated shipping time is 5-12 business days after dispatch. Our goal is to ensure your order reaches you as efficiently as possible.

Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email with a tracking number. This will allow you to follow your shipment’s journey and estimate its arrival. We encourage you to use this tracking information to stay updated on your delivery.

Delays: Although we aim to meet our shipping timelines, unforeseen factors such as carrier delays or logistical challenges may occasionally arise. We apologize for any inconvenience caused by such delays and will work diligently to resolve any issues promptly.

Contact Us: If you have any questions or concerns about your order’s status, please reach out to our customer service team. We’re here to assist you and ensure your shopping experience is smooth and enjoyable.

Thank You for Choosing Use Vienna: Your trust means the world to us. We are committed to providing exceptional service and products that meet your expectations. Thank you for choosing Use Vienna for your shopping needs.